Digital B2B customer portals – leveraging B2C learnings in the B2B world
15 September 2017 — With the increasing importance of customer experience across industries, B2B companies can differentiate by borrowing from the B2C playbook and simplifying their customer interface, facilitating relationship management, and developing digital customer portals.
Robots – the age of adaptive robots
28 July 2016 — A new industrial revolution is underway prompted by a new generation of robots. Powered by new digital technologies, robots are now seeping into areas that require more sophisticated and adaptive skills, like logistics or even customer-facing services.
Revenue growth from existing customer base
26 June 2014 — Growth strategies typically focus on diversification and expansion into new areas. Reddal also has talked about the importance of venturing into new areas. This article describes how to run a growth program for existing customers as a systematic process – from identifying the growth accounts and their potential, to managing and following up the sales execution.
DEALSTREETASIA: Vietnam's PE landscape improves, SOE opportunities uncertain
18 September 2017 — Nguyen Thi Bich Ngoc's (DEALSTREETASIA) report on the state of Vietnam’s PE landscape in 2017 features our on-going work on the role of private equity in Vietnam’s economic growth. The market shows signs of improvement with much more potential to capture.
An emerging trend of compact luxury cruise ships in the marine industry
6 November 2023 — Several new cruise lines are adopting an underdog strategy, deviating from the trend of launching increasingly larger cruise ships with up to 10 000 people in passenger capacity. While giant ships are a short-term "cash cow" for operators, smaller ships are believed to have distinct long-term advantages.
Effective digital business building through growth KPIs and digital marketing
2 October 2014 — Identifying and optimizing the growth KPIs of your product or service is critical to properly structure an effective digital marketing strategy. When businesses focus on a few key actionable metrics, the limited resources can be optimized to maximize impact in both marketing and overall growth.
Expanding a professional services firm globally – lessons learned from Reddal's internationalization
2 October 2013 — Geographical expansion is a necessity for all growth companies at some point, once local markets have been saturated. Success requires establishing the brand, reputation and network as well as building local staff and capabilities, integrating across different cultures.
Virtual Reality and Augmented Reality: upcoming consumer and business powertool
29 January 2016 — Both technical and consumer trends are pointing to the possibility of Virtual Reality (VR) becoming the next mass consumer and business applications power tool. A related technology, Augmented Reality (AR), is expected to follow suite soon.